.page-faq {
  --faq-step-dot: var(--hy-gold-light);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background:
    radial-gradient(120% 90% at 94% -6%, rgba(201, 162, 39, 0.20) 0%, rgba(201, 162, 39, 0) 58%),
    radial-gradient(90% 70% at 2% 104%, rgba(193, 39, 45, 0.12) 0%, rgba(193, 39, 45, 0) 62%),
    var(--hy-cloud);
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background-image:
    linear-gradient(rgba(20, 16, 14, 0.032) 1px, transparent 1px),
    linear-gradient(90deg, rgba(20, 16, 14, 0.032) 1px, transparent 1px);
  background-size: 30px 30px;
  -webkit-mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.75), rgba(0, 0, 0, 0));
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.75), rgba(0, 0, 0, 0));
}

.page-faq .faq-hero .hy-shell {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero .hy-breadcrumb {
  margin-bottom: clamp(20px, 3vw, 32px);
}

.page-faq .faq-hero__lede {
  max-width: 62ch;
  margin: 1.1em 0 0;
  color: var(--hy-warmgray);
  font-size: 1.04rem;
  line-height: 1.82;
}

/* ---------- 分类跳转胶囊 ---------- */
.page-faq .faq-jump {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: clamp(24px, 3.5vw, 36px);
}

.page-faq .faq-jump__item {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  padding: 10px 20px 10px 13px;
  border: 1px solid var(--hy-line-strong);
  border-radius: var(--hy-r-pill);
  background: rgba(255, 255, 255, 0.72);
  color: var(--hy-ink);
  font-size: 0.94rem;
  text-decoration: none;
  transition: border-color 220ms var(--hy-ease), background-color 220ms var(--hy-ease), transform 220ms var(--hy-ease);
}

.page-faq .faq-jump__item:hover,
.page-faq .faq-jump__item:focus-visible {
  border-color: var(--hy-cinnabar);
  background: rgba(193, 39, 45, 0.08);
  transform: translateY(-2px);
}

.page-faq .faq-jump__num {
  font-size: 0.76rem;
  letter-spacing: 0.08em;
  color: var(--hy-gold-deep);
}

/* ---------- 章节头 ---------- */
.page-faq .faq-head {
  max-width: 68ch;
}

.page-faq .faq-head__note {
  margin: 0.9em 0 0;
  color: var(--hy-warmgray);
  font-size: 1rem;
  line-height: 1.8;
}

.page-faq.faq-plain,
.page-faq .faq-plain {
  background: var(--hy-cloud);
}

/* ---------- 四类问题卡片 ---------- */
.page-faq .faq-map {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(14px, 2vw, 20px);
  margin-top: clamp(26px, 4vw, 44px);
}

.page-faq .faq-map__card {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 28px 24px 26px;
  border-radius: var(--hy-r-card);
  color: var(--hy-cloud);
  text-decoration: none;
  overflow: hidden;
  background-image: linear-gradient(158deg, rgba(255, 255, 255, 0.13), rgba(0, 0, 0, 0.20));
  transition: transform 280ms var(--hy-ease), box-shadow 280ms var(--hy-ease);
}

.page-faq .faq-map__card::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 4px;
  background: linear-gradient(90deg, var(--hy-gold-light), rgba(232, 212, 138, 0));
}

.page-faq .faq-map__card:nth-child(1) { background-color: var(--hy-teal); }
.page-faq .faq-map__card:nth-child(2) { background-color: var(--hy-cinnabar-deep); }
.page-faq .faq-map__card:nth-child(3) { background-color: var(--hy-indigo); }
.page-faq .faq-map__card:nth-child(4) { background-color: #8A6D12; }

.page-faq .faq-map__card:hover,
.page-faq .faq-map__card:focus-visible {
  transform: translateY(-4px);
  box-shadow: var(--hy-shadow-2);
}

.page-faq .faq-map__card .hy-h3 {
  color: var(--hy-cloud);
  margin: 0;
}

.page-faq .faq-map__num {
  font-size: 0.8rem;
  letter-spacing: 0.14em;
  color: var(--hy-gold-light);
}

.page-faq .faq-map__sym {
  margin: 0;
  font-size: 0.93rem;
  line-height: 1.72;
  color: rgba(251, 247, 242, 0.86);
}

.page-faq .faq-map__fix {
  margin: 0;
  padding-top: 12px;
  border-top: 1px dashed rgba(232, 212, 138, 0.4);
  font-size: 0.88rem;
  line-height: 1.68;
  color: var(--hy-gold-light);
}

/* ---------- 图文分屏 ---------- */
.page-faq .faq-split {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(22px, 4vw, 44px);
  align-items: start;
}

.page-faq .faq-split__text p {
  max-width: 62ch;
  color: var(--hy-ink);
  font-size: 1rem;
  line-height: 1.82;
}

.page-faq .faq-split__media {
  margin: 0;
  padding: 12px;
  border-radius: var(--hy-r-card);
  background: var(--hy-paper);
  border: 1px solid var(--hy-line);
}

.page-faq .faq-split__media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  border-radius: calc(var(--hy-r-card) - 10px);
}

.page-faq .faq-split__media .hy-media__caption {
  margin-top: 10px;
  font-size: 0.85rem;
  line-height: 1.65;
  color: var(--hy-warmgray);
}

/* ---------- 问答折叠 ---------- */
.page-faq .faq-qa {
  display: grid;
  gap: 12px;
  margin-top: clamp(26px, 4vw, 42px);
}

.page-faq .faq-item {
  border: 1px solid var(--hy-line);
  border-radius: var(--hy-r-card);
  background: rgba(255, 255, 255, 0.74);
  overflow: hidden;
  transition: border-color 220ms var(--hy-ease), box-shadow 220ms var(--hy-ease);
}

.page-faq .faq-item[open] {
  border-color: rgba(201, 162, 39, 0.6);
  box-shadow: var(--hy-shadow-1);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding: 18px 22px;
  margin: 0;
  cursor: pointer;
  list-style: none;
  font-family: var(--hy-serif);
  font-size: 1.05rem;
  font-weight: 600;
  line-height: 1.6;
  color: var(--hy-ink);
}

.page-faq .faq-item__q::-webkit-details-marker { display: none; }
.page-faq .faq-item__q::marker { content: ""; }

.page-faq .faq-item__q::after {
  content: "";
  flex: 0 0 auto;
  margin-left: auto;
  width: 10px;
  height: 10px;
  border-right: 2px solid var(--hy-gold-deep);
  border-bottom: 2px solid var(--hy-gold-deep);
  transform: rotate(45deg) translate(-3px, -3px);
  transition: transform 240ms var(--hy-ease);
}

.page-faq .faq-item[open] .faq-item__q::after {
  transform: rotate(-135deg) translate(-3px, -3px);
}

.page-faq .faq-item__qmark {
  flex: 0 0 auto;
  padding: 2px 6px;
  border: 1px solid rgba(193, 39, 45, 0.38);
  border-radius: 6px;
  font-size: 0.7rem;
  letter-spacing: 0.08em;
  line-height: 1.35;
  color: var(--hy-cinnabar);
}

.page-faq .faq-item__a {
  padding: 18px 22px 24px;
  border-top: 1px dashed var(--hy-line-strong);
  background-color: var(--hy-paper);
  background-image: repeating-linear-gradient(0deg, rgba(20, 16, 14, 0.028) 0 1px, transparent 1px 24px);
}

.page-faq .faq-item__a p {
  max-width: 64ch;
  margin: 0 0 12px;
  color: var(--hy-ink);
  font-size: 0.97rem;
  line-height: 1.8;
}

.page-faq .faq-item__a p:last-child { margin-bottom: 0; }

.page-faq .faq-item__a a {
  color: var(--hy-cinnabar-deep);
  text-decoration: underline;
  text-underline-offset: 3px;
  text-decoration-color: rgba(140, 28, 34, 0.4);
}

.page-faq .faq-item__a a:hover { text-decoration-color: var(--hy-cinnabar-deep); }

/* ---------- 步骤清单 ---------- */
.page-faq .faq-steps {
  counter-reset: faqstep;
  list-style: none;
  margin: 0 0 12px;
  padding: 0;
  display: grid;
  gap: 11px;
  max-width: 64ch;
}

.page-faq .faq-steps:last-child { margin-bottom: 0; }

.page-faq .faq-steps li {
  counter-increment: faqstep;
  position: relative;
  padding-left: 34px;
  color: var(--hy-ink);
  font-size: 0.96rem;
  line-height: 1.75;
}

.page-faq .faq-steps li::before {
  content: counter(faqstep);
  position: absolute;
  left: 0;
  top: 4px;
  width: 22px;
  height: 22px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: var(--faq-step-dot);
  color: var(--hy-ink);
  font-family: var(--hy-mono);
  font-size: 0.72rem;
  font-weight: 600;
  line-height: 1;
}

/* ---------- 深色分区：收藏与路径 ---------- */
.page-faq .faq-dark {
  background:
    radial-gradient(76% 58% at 90% 4%, rgba(201, 162, 39, 0.20), rgba(201, 162, 39, 0) 64%),
    radial-gradient(70% 60% at 0% 100%, rgba(46, 36, 71, 0.7), rgba(46, 36, 71, 0) 62%),
    var(--hy-teal);
  color: var(--hy-cloud);
}

.page-faq .faq-dark .hy-h2,
.page-faq .faq-dark .hy-h3 { color: var(--hy-cloud); }

.page-faq .faq-dark .hy-eyebrow { color: var(--hy-gold-light); }

.page-faq .faq-dark .faq-head__note { color: rgba(251, 247, 242, 0.78); }

.page-faq .faq-dark .faq-item {
  background: rgba(251, 247, 242, 0.06);
  border-color: rgba(232, 212, 138, 0.28);
}

.page-faq .faq-dark .faq-item[open] {
  background: rgba(251, 247, 242, 0.1);
  border-color: rgba(232, 212, 138, 0.62);
  box-shadow: none;
}

.page-faq .faq-dark .faq-item__q { color: var(--hy-cloud); }

.page-faq .faq-dark .faq-item__qmark {
  color: var(--hy-gold-light);
  border-color: rgba(232, 212, 138, 0.52);
}

.page-faq .faq-dark .faq-item__q::after {
  border-right-color: var(--hy-gold-light);
  border-bottom-color: var(--hy-gold-light);
}

.page-faq .faq-dark .faq-item__a {
  background-color: rgba(20, 16, 14, 0.24);
  background-image: repeating-linear-gradient(0deg, rgba(251, 247, 242, 0.035) 0 1px, transparent 1px 24px);
  border-top-color: rgba(232, 212, 138, 0.28);
}

.page-faq .faq-dark .faq-item__a p,
.page-faq .faq-dark .faq-steps li { color: rgba(251, 247, 242, 0.88); }

.page-faq .faq-dark .faq-item__a a {
  color: var(--hy-gold-light);
  text-decoration-color: rgba(232, 212, 138, 0.5);
}

.page-faq .faq-dark .faq-steps li::before {
  background: rgba(232, 212, 138, 0.92);
  color: var(--hy-ink);
}

/* ---------- 回访分带图 ---------- */
.page-faq .faq-band {
  margin: 0 0 clamp(28px, 4vw, 46px);
  border-radius: var(--hy-r-card);
  overflow: hidden;
  border: 1px solid var(--hy-line);
}

.page-faq .faq-band img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: clamp(150px, 26vw, 300px);
  object-fit: cover;
}

/* ---------- 人工协助 ---------- */
.page-faq .faq-contact {
  position: relative;
  padding: clamp(24px, 4vw, 46px);
  border: 2px solid var(--hy-cinnabar);
  border-radius: var(--hy-r-card);
  background:
    radial-gradient(110% 130% at 100% 0%, rgba(201, 162, 39, 0.16), rgba(201, 162, 39, 0) 62%),
    var(--hy-cloud);
}

.page-faq .faq-contact__lede {
  max-width: 62ch;
  margin: 0.9em 0 0;
  color: var(--hy-warmgray);
  font-size: 1rem;
  line-height: 1.8;
}

.page-faq .faq-contact__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
  margin-top: clamp(22px, 3vw, 32px);
}

.page-faq .faq-channel {
  padding: 22px 20px;
  border: 1px solid var(--hy-line);
  border-radius: var(--hy-r-sm);
  background: var(--hy-paper);
  transition: transform 240ms var(--hy-ease), box-shadow 240ms var(--hy-ease), border-color 240ms var(--hy-ease);
}

.page-faq .faq-channel:hover {
  transform: translateY(-3px);
  border-color: rgba(193, 39, 45, 0.42);
  box-shadow: var(--hy-shadow-1);
}

.page-faq .faq-channel .hy-h3 { margin: 0 0 10px; }

.page-faq .faq-channel__value {
  margin: 0 0 10px;
  font-size: 0.96rem;
  line-height: 1.5;
  color: var(--hy-cinnabar-deep);
  word-break: break-word;
}

.page-faq .faq-channel__value--text {
  font-family: var(--hy-sans);
  font-size: 1rem;
  font-weight: 500;
}

.page-faq .faq-channel__note {
  margin: 0;
  color: var(--hy-warmgray);
  font-size: 0.88rem;
  line-height: 1.7;
}

.page-faq .faq-channel__note a {
  color: var(--hy-cinnabar-deep);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-contact__hours {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin: clamp(20px, 3vw, 28px) 0 0;
  padding: 9px 18px;
  border-radius: var(--hy-r-pill);
  background: rgba(193, 39, 45, 0.09);
  color: var(--hy-cinnabar-deep);
  font-size: 0.9rem;
  line-height: 1.5;
  transition: background-color 260ms var(--hy-ease), color 260ms var(--hy-ease);
}

.page-faq .faq-contact__hours::before {
  content: "";
  flex: 0 0 auto;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: currentColor;
}

.page-faq .faq-contact:hover .faq-contact__hours {
  background: var(--hy-cinnabar);
  color: var(--hy-cloud);
}

.page-faq .faq-contact__addr {
  margin: 14px 0 0;
  color: var(--hy-warmgray);
  font-size: 0.88rem;
  line-height: 1.7;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-map { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .page-faq .faq-contact__grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (min-width: 900px) {
  .page-faq .faq-split { grid-template-columns: 55fr 45fr; }
  .page-faq .faq-split__media { margin-top: 36px; }
  .page-faq .faq-hero__lede { font-size: 1.08rem; }
}

@media (min-width: 1024px) {
  .page-faq .faq-map { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .page-faq .faq-contact__grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .page-faq .faq-item__q { font-size: 1.1rem; }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-jump__item,
  .page-faq .faq-map__card,
  .page-faq .faq-channel,
  .page-faq .faq-contact__hours {
    transition: none;
  }
  .page-faq .faq-jump__item:hover,
  .page-faq .faq-map__card:hover,
  .page-faq .faq-channel:hover {
    transform: none;
  }
}